FAQ

We accept PayPal, credit cards and debit cards or a bank transfer for payment.

The delivery price for Germany is €7 for one box up to 30 kg. If your order consists of several boxes, e.g. Shipping costs for orders with Roman blinds - from 20€ for Germany, from 25€ for EU countries.

Delivery charges to other European countries depend on the region and the weight of the parcel. You will find the prices in the table:

All prices in the table are in Euro and include VAT.

All prices in the table are in Euro and include VAT.
Region 1 - Rest of Europe
Region 2 – Worldwide

We use a service of DHL and Deutche Post for delivery for most of our orders. All shipments have its own number for better tracking. You can track the status of your order in their personal account on our site or in a special section of the website of the carrier:
Deutche Post 
DHL

You can return your order within 14 days. Satisfaction of all our customers is really important to us. You can return goods withing 14 days from a moment of receiving it without explaining the reasons. After receiving the goods back we check the conditions of it. If the item is not corrupted or used, we will return your payment within 3 working days.
Let us know about your claim by e-mail before you will send the goods back.
If you have decided to send back your order, send the goods with the address:

Global24

Alemira Group s.r.o.

Oldenburger Ring 3

02829 Markersdorf DE

Global24

Alemira Group s.r.o.

22 rue Edmond Rostand porte 0012

59130 Lambersart FR

If the item is corrupted, we will reduce a part of a refund.
We do not refund the price of a back delivery of the order.

We make all orders labeled "Customized" individually for each customer. It is unlikely that a personalized item with individual sizes will fit a new customer. We warn customers even before placing an order that personalized items are non-returnable. 

If you wish to place such an order, we ask you to enter the dimensions very carefully when placing the order. 

We only accept the return of goods which do not show any signs of use. Items which have been personalised cannot be returned.

1) Please put the product and all packaging elements (labels and tapes) in a bag (preferably in the original packaging with a label). The goods are received in the warehouse and can only be identified by the label. This is very important in case of partial returns. 

Please do not crumple the item and find a box or bag according to the size of the item.

2) It is advisable that you notify us of your return by email.

We will then be able to process your return much faster and refund your payment. We will give priority of refund to those customers who have notified us in advance.

3) Please write your contact details very clearly: name and surname as given in the delivery address and preferably the order number or invoice number. 

Sometimes the warehouse staff can't understand or miscommunicate your contact details because of illegible handwriting, and we do not know who to reimburse. 

If you have sent the goods and have not received your payment within 14 days, please contact us.

Sometimes customers enter the wrong person's details when placing an order, e.g. the husband placed the order and the wife's details are included in the refund. In this case, it is also difficult to find the right customer.

4) You may send the goods back within 30 days of receiving the order. If more than 30 days have passed since we received your order, please write to us to let us know your intention to send the goods back. We will write to you to tell you how to do this.

5) If you have received a return label (only valid for some orders) please stick it on the bag or box and send the goods back to us. 

Please send the goods to this address by any courier:

GLS Depot 14 - ECE LOGISTICS
Alemira Group s.r.o.,
An der Autobahn 9
03048 Cottbus
Germany

6) Once the parcel is received at the GLS warehouse, it will be sent to our main warehouse where the warehouse staff can check and forward the details to our office. We will then refund your payment.

Linen is an expensive and not easy material to work with. A lot of effort and time goes into the production of linen fibre and afterwards linen fabric. So many people were involved in creating your order. They are the farmers who grew the linen, the workers who transformed the fibre into fabric, the seamstresses who cut and sewed for you and many more. We ask that you respect the work of these people and treat the product with care, even if you don't like it and are disappointed.

It takes the seamstress several times longer to tailor a product to the customer's size than it does for mass-produced goods. The seamstress cuts each item individually “by the thread” and not like a multilayer pie of fabric in mass production. Close attention is paid to every seam and other elements and all seams are ironed during the sewing process for better control. The result is a first class tailoring to your measurements, which is perfect for your home. Custom-made linen textiles are an investment in your home.

If you still have any questions, please email us.

When sewing a product to the client's size the seamstress spends a lot of time on preparatory work such as pre-washing the fabric for some items, ironing and cutting. The seamstress consistently carries out all the orders she receives. Some time is spent on in-house logistics before the final picking and delivery of the order. We always try to have orders sewn and dispatched faster than the stated deadline.

We use fabrics from the Baltic countries, Poland, Russia and Belarus. Our workshop is located in Poland.